Cabletron Systems 6C105 Switch User Manual


 
Getting Help
6C105 Overview and Setup Guide 1-3
1.5 GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact the
Cabletron Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, have the
following information ready:
Your Cabletron Systems service contract number
A description of the failure
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
The serial and revision numbers of all involved Cabletron Systems
products in the network
A description of your network environment (layout, cable type, etc.)
Network load and frame size at the time of trouble (if known)
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
Any previous Return Material Authorization (RMA) numbers
Phone (603) 332-9400
Internet mail support@ctron.com
FTP ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
BBS (603) 335-3358
Modem setting 8N1: 8 data bits, No parity, 1 stop bit
For additional information about Cabletron Systems or our products,
visit our World Wide Web site:
http://www.cabletron.com/
For technical support, select
Service and Support
.
To send comments or suggestions concerning this document, contact the
Cabletron Systems Technical Writing Department via the following
email address:
TechWriting@ctron.com
Make sure to include the document Part Number in the email message.