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9-8
Troubleshooting
Paper feeding problems _____________________
o Paper does not load.
The multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P)
(see p. 1-7).
Paper may not be loaded correctly.
• Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is
adjusted correctly (see p. 1-8).
o Paper is loaded skewed. (Printing is skewed.)
Paper may not be loaded correctly.
• Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is
adjusted correctly (see p. 1-8).
• Make sure the right edge of the paper stack is aligned with the right side of the multi-purpose tray and
the paper guide is aligned with the left edge of the stack (see p. 1-8).
• Make sure the paper exit path is clear.
o Multiple sheets load into the fax at the same time.
Paper may not be loaded correctly.
• Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is
adjusted correctly (see p. 1-8).
Sheets of paper may be sticking together.
• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper
from sticking together (see p. 1-8).
The multi-purpose tray may contain too many sheets.
• Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark (P)
(see p. 1-7).
• Do not exceed the maximum loading capacity of the multi-purpose tray (see p. 1-7).
• Do not force the paper stack into the multi-purpose tray.
Different types of paper may be loaded in the multi-purpose tray.
• Load only one type of paper.
• Make sure you load paper that meets the paper requirements for the fax (see Chapter 3).
o Repeated paper jams occur.
The paper you are using may be causing the jams.
• Be sure to fan the paper stack before loading it in the multi-purpose tray. This keeps the sheets of paper
from sticking together (see p. 1-8).
• Check that the paper you are using and your printing environment (see pp. 1-7, S-1) are within the
specifications of the fax (see Chapter 3).