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Chapter 11 Troubleshooting 124
Problems installing and uninstalling software
MP Drivers/MP Toolbox
zYou have not followed the instructions in the Set-Up Guide to install the
software.
If you have not followed the installation procedure correctly, reinstall the software. If there was an
error during installation and installation was not completed, restart your computer and reinstall the
software.
zOther applications are open.
If you have other applications (including virus checkers) open, close all of them and reinstall the
software.
zThe computer has an old version of the software installed. (Canon
MultiPASS is registered as a startup item in the Start menu program.)
Uninstall the earlier version of the software following the instructions in the Software Guide of that
version, and reinstall the new version.
MP Toolbox only
zInstallation did not complete for some reason, and unnecessary files
remain.
Follow this procedure: (See Software Guide.)
1. To prepare for forced re-installation, on the Windows desktop, double-click [My Computer].
Open the CD-ROM icon, then double-click [\MP\English\Toolbox\Setup\Frclnst.exe].
2. Return to the folder a level above, then double-click [\MP\English\Toolbox\Setup.exe] to
re-install.
PC