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Troubleshooting
Consult this section when the printer does not function as expected or an error occurred.
You Think There is a Problem
If the solutions below do not remedy your problem, contact the retail outlet or a Canon customer
support center.
Printer and Power Source
Power will not turn on
Has the plug come out of the power outlet? (p. 6)•
Is the connector of the compact power adapter securely connected to the printer’s DC IN terminal?
(p. 6)
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Did you try pressing for a long time? (p. 8)•
Printing Problems
Cannot Print
Is the printer power turned on? (p. 8)•
Is the ink cassette empty?
Replace the ink cassette.
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Are you using the correct combination of paper, paper cassette and ink cassette? (p. 6)•
Is the printer connected to more than one device at once?
Do not connect simultaneously to a camera, memory card or computer.
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Is there paper in the paper cassette? Is the paper cassette inserted all the way in?•
Is the ink cassette inserted all the way in?•
Is the ink sheet slack? (p. 5)•
Are you using the specified paper?•
Were the perforated portions of the paper folded over or separated before printing?•
Has the printer overheated?
The printer will temporarily stop when it exceeds a certain temperature. This is not a malfunction. Wait
until the temperature drops and the printer resumes. If the printer is connected to a computer when this
happens, a message will appear on the computer display. Do not cancel the print. Wait until printing
resumes.
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Printing from Memory Cards
Is the memory card inserted all the way into the slot with the label facing upward? (p. 8)
Do the image files conform to the Design rule for Camera File system?
Have you inserted the memory card directly into the card slot without first inserting the card into the
adapter? (p. 7)
Some memory cards require a specific adapter.
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C OPY