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Cannot Print (continued from previous page)
Printing from Cameras
Is the printer connected to the camera correctly? (p.15)
Does the firmware of the Canon-brand camera support the printer?
Does the camera battery have sufficient charge?
Replace the battery with a fully charged (or new) battery, or use the compact power adapter for the
camera.
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Printing from Computers
Did you install the printer driver according to the correct procedures? (p. 18)
Is the printer connected directly to a port on the computer with the USB cable?
The printer may not operate correctly if it is connected to a USB hub.
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Problems Exclusive to Windows
Is the printer set to offline?
Right-click the printer icon and cancel the offline setting.
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Problems Exclusive to Macintosh
Is the printer registered on the Printer List? (p. 18)•
Image Does Not Appear When Memory Card Is Inserted
Is the memory card inserted all the way into the slot with the label facing upward? (p. 8)•
Do the image files conform to the Design rule for Camera File system?•
Have you inserted the memory card directly into the card slot without first inserting the card into the
adapter? (p. 7)
Some memory cards require a specific adapter.
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Cannot Print the Date
Printing from Memory Cards
Is the date imprint option set? (p. 12)
If you are using DPOF printing, the date imprint settings are configured on the device used for the DPOF
settings.
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Printing from mobile phones
When using Bluetooth, the date will not be printed.•
Printing from Cameras
Is the date imprint option set to [Off] on the camera?
Set the date imprint option to [On] on the camera. However, if the setting is [Default], the date imprint
settings of the printer will be used.
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Cannot Print Cleanly
Is the ink sheet or paper dirty?•
Is dirt lodged within the printer? (p. 21)•
Has condensation formed within the printer?
Leave it to dry at room temperature for a while.
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Is the printer placed near a device with a strong electromagnetic or magnetic field?
Electromagnetic waves from video game devices or strong magnetism from speakers may distort
images. Set it at least 1 meter (3 ft.) apart.
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Colors on the Computer Display and the Print Are Different
Color generation methods are different for computer displays and printers. Moreover, the variance may
be attributable to the environment in which the display is viewed (color and strength of the light), or to
the display’s color adjustment settings.
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C OPY