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Appendix A
Troubleshooting
35
Simultaneous Dual-Band Wireless-N Gigabit Router
Appendix A:
Troubleshooting
Your computer cannot connect to the Internet.
Follow these instructions until your computer can connect
to the Internet:
• Make sure that the Router is powered on. The Power
LED should be green and not flashing.
• If the Power LED is flashing, then power off all of
your network devices, including the modem, Router,
and computers. Then power on each device in the
following order:
1. Cable or DSL modem
2. Router
3. Computer
• Check the cable connections. The computer should
be connected to one of the ports numbered 1-4 on
the Router, and the modem must be connected to the
Internet port on the Router.
The modem does not have an Ethernet port.
The modem is a dial-up modem for traditional dial-up
service. To use the Router, you need a cable/DSL modem
and high-speed Internet connection.
You cannot use the DSL service to connect manually to
the Internet.
After you have installed the Router, it will automatically
connect to your Internet Service Provider (ISP), so you no
longer need to connect manually.
The DSL telephone line does not fit into the Router’s
Internet port.
The Router does not replace your modem. You still need
your DSL modem in order to use the Router. Connect the
telephone line to the DSL modem, and then insert the
setup CD into your computer. Click Setup and follow the
on-screen instructions.
When you double-click the web browser, you are
prompted for a username and password. If you want to
get rid of the prompt, follow these instructions.
Launch the web browser and perform the following steps
(these steps are specific to Internet Explorer but are similar
for other browsers):
1. Select Tools > Internet Options.
2. Click the Connections tab.
3. Select Never dial a connection.
4. Click OK.
The Router does not have a coaxial port for the cable
connection.
The Router does not replace your modem. You still need
your cable modem in order to use the Router. Connect
your cable connection to the cable modem, and then
insert the setup CD into your computer. Click Setup and
follow the on-screen instructions.
The computer cannot connect wirelessly to the network.
Make sure the wireless network name or SSID is the same
on both the computer and the Router. If you have enabled
wireless security, then make sure the same security
method and key are used by both the computer and the
Router.
You need to modify the settings on the Router.
Open the web browser (for example, Internet Explorer or
Firefox), and enter the Router’s IP address in the address
field (the default IP address is 192.168.1.1). When
prompted, enter the password to the Router (the default is
admin). Click the appropriate tab to change the settings.
The Router does not recognize your USB storage device.
Make sure the USB storage device uses the NTFS or FAT
format. To check its format, follow these instructions:
1. Connect the USB storage device directly to your
computer.
2. On your desktop, double-click Computer or My
Computer icon.
3. Right-click the USB storage device, and click
Properties.
4. The format is listed in the File system
description. If the format is not NTFS or FAT, then
back up the data on the USB storage device.
After you have backed up the data on the USB storage
drive, you can format it. Right-click the USB storage
device, and click Format. Follow the on-screen
instructions. For more information, refer to Windows
Help.