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CRADLEPOINT IBR650 | USER MANUAL Firmware ver. 3.3.0
© 2011 CRADLEPOINT, INC. PLEASE VISIT HTTP://KNOWLEDGEBASE.CRADLEPOINT.COM/ FOR MORE HELP AND RESOURCES PAGE 15
3.2 Common Problems
Please visit CradlePoint Knowledgebase at http://knowledgebase.cradlepoint.com/ for more help and answers to your
other questions.
3.2.1 You are Connected to the Router but Cannot Connect to the Internet
Make sure that you have an active data plan and that your modem has been activated. A wireless broadband data plan
must be added to your IBR650. Wireless broadband data plans are available from wireless carriers such as Sprint and
Verizon. A new line of service can be added or a data plan can be transferred from an existing account. You will need the
ESN number from your product label on your router to add or transfer a line of service.
After adding a data plan to the modem, you must activate the modem:
1. Log in to the IBR650 administration pages (see Accessing the Administration Pages).
2. Select Internet from the top navigation bar and Modem Settings from the dropdown menu (Internet → Modem
Settings).
3. Find and select the CradlePoint modem.
4. Click Update/Activate.
5. Click Activate in the popup.
Finally, if you have an active data plan and you have already activated your modem, you may be out of range of your
service provider. Check your signal strength in the Internet section of the Dashboard (Status → Dashboard). If you have
a weak signal in your location, contact your service provider.
If you are still not online after activating the modem, call CradlePoint Technical Support for further assistance.