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Using Support Tools
System Messages
If your computer has an issue or error, it may
display a System Message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message you received is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared. Alternatively
you could see the Dell Technology Guide
on your computer or on the Dell Support
website at support.dell.com or see
“Contacting Dell” on page 52 for assistance.
Alert! Previous attempts at booting this system
have failed at checkpoint [nnnn]. For help
in resolving this problem, please note this
checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for the
same error see “Contacting Dell” on page 52 for
assistance.
CMOS checksum error — Possible motherboard
failure or RTC battery low. Replace the battery.
See the Service Manual on the Dell Support
website at support.dell.com or see “Contacting
Dell” on page 52 for assistance.
CPU fan failure — CPU fan has failed. Replace
the CPU fan. See the Service Manual on the Dell
Support website at support.dell.com.
Hard-disk drive failure — Possible hard disk
drive failure during POST see “Contacting Dell”
on page 52 for assistance.
Hard-disk drive read failure — Possible hard
disk drive failure during HDD boot test see
“Contactinxg Dell” on page 52 for assistance.
Keyboard failure — Keyboard failure or loose
cable.
No boot device available — No bootable
partition on hard disk drive, the hard disk drive
cable is loose, or no bootable device exists.