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Solving Problems
Memory Problems
If you experience memory problems —
Check if the memory module is compatible •
with your computer. Your computer supports
DDR3 memory. For more information about
the type of memory supported by your
computer, see “Basic Specifications” on
page 62.
Run the Dell Diagnostics (see “Dell •
Diagnostics” on page 41).
Reseat the memory modules (see the •
Service Manual at support.dell.com) to
ensure that your computer is successfully
communicating with the memory.
Lockups and Software Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to the
computer and to the electrical outlet.
If a program stops responding — End the
program:
Press <Ctrl><Shift><Esc> simultaneously.1.
Click 2. Applications.
Click the program that is no longer 3.
responding
Click 4. End Task.
If a program crashes repeatedly — Check the
software documentation. If necessary, uninstall
and then reinstall the program.
NOTE: Software usually includes installation
instructions in its documentation or on the
disc (CD or DVD).