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Contents
Using Support Tools. . . . . . . . . . . . . . . . . . .37
Dell Support Center. . . . . . . . . . . . . . . . . . . .37
My Dell Downloads . . . . . . . . . . . . . . . . . . . .38
System Messages . . . . . . . . . . . . . . . . . . . . .38
Hardware Troubleshooter. . . . . . . . . . . . . . .40
Dell Diagnostics. . . . . . . . . . . . . . . . . . . . . . .41
Restoring Your Operating System . . . . . . .45
System Restore . . . . . . . . . . . . . . . . . . . . . . .46
Dell DataSafe Local Backup. . . . . . . . . . . . .47
System Recovery Media . . . . . . . . . . . . . . . .49
Dell Factory Image Restore . . . . . . . . . . . . .50
Getting Help . . . . . . . . . . . . . . . . . . . . . . . . .52
Technical Support and Customer
Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .53
DellConnect
™
. . . . . . . . . . . . . . . . . . . . . . . . .53
Online Services . . . . . . . . . . . . . . . . . . . . . . .54
Automated Order‑Status Service. . . . . . . . .55
Product Information. . . . . . . . . . . . . . . . . . . .55
Returning Items for Repair Under
Warranty or for Credit. . . . . . . . . . . . . . . . . .56
Before You Call. . . . . . . . . . . . . . . . . . . . . . . .57
Contacting Dell. . . . . . . . . . . . . . . . . . . . . . . .58
Finding More Information and
Resources . . . . . . . . . . . . . . . . . . . . . . . . . . .60
Basic Specifications . . . . . . . . . . . . . . . . . .62
Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . .73
Macrovision Product Notice. . . . . . . . . . . . .73
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .74