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6 Contents
A solid blue screen appears . . . . . . . . . . . . 71
Other software problems
. . . . . . . . . . . . . . 72
Media Card Reader Problems
. . . . . . . . . . . . . . 73
Memory Problems
. . . . . . . . . . . . . . . . . . . . 74
Mouse Problems
. . . . . . . . . . . . . . . . . . . . . 75
Network Problems
. . . . . . . . . . . . . . . . . . . . 76
Power Problems
. . . . . . . . . . . . . . . . . . . . . 77
Printer Problems
. . . . . . . . . . . . . . . . . . . . . 78
Scanner Problems
. . . . . . . . . . . . . . . . . . . . 80
Sound and Speaker Problems
. . . . . . . . . . . . . . 81
No sound from speakers
. . . . . . . . . . . . . . 81
No sound from headphones
. . . . . . . . . . . . 82
Video and Monitor Problems
. . . . . . . . . . . . . . 82
If the screen is blank
. . . . . . . . . . . . . . . . 83
If the screen is difficult to read
. . . . . . . . . . . 84
3 Troubleshooting Tools . . . . . . . . . . . . . . 85
Power Lights . . . . . . . . . . . . . . . . . . . . . . . 85
Beep Codes
. . . . . . . . . . . . . . . . . . . . . . . . 86
System Messages
. . . . . . . . . . . . . . . . . . . . 88
Dell Diagnostics
. . . . . . . . . . . . . . . . . . . . . 90
When to Use the Dell Diagnostics
. . . . . . . . . 90
Starting the Dell Diagnostics From Your
Hard Drive
. . . . . . . . . . . . . . . . . . . . . . 90
book.book Page 6 Monday, October 6, 2008 11:28 AM