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80 Troubleshooting
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General Problems
Fax Problems
When you have trouble sending or receiving faxes, try these things to fix the problem.
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PRINTER WON’T PRINT AND PRINT JOBS ARE STUCK IN PRINT QUEUE — Print jobs may be
stuck in the print queue if you have multiple instances of your Dell printer installed on your computer.
To check for multiple entries of the printer:
1 Click Start→Settings→Printers and Faxes and if you see multiple printer objects for your Dell
printer - might be shown as Dell 962, Dell 962 (Copy 1), and Dell 962 (Copy 2), and so on.
2 Print a job to each one of these print objects to see which print object is active.
3 Set the active print object as the default printer. by right-clicking on it in the Printers and Faxes
window.
4 Delete the other copies of the print object by left clicking on each and pressing the Delete button.
NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete printer that
you want to use, reinstall it using the CD or web drivers for that specific printer. To prevent multiple
instances of your Dell printer in your Printers and Faxes folder, make sure when disconnecting and
reconnecting the printer from your computer’s USB connector that you always plug the USB cable back
into the same USB connector that was originally used for the Dell printer. Also, do not install the Dell
printer drivers multiple times from your printer CD.
MAKE SURE YOU TURNED ON BOTH YOUR PRINTER AND YOUR COMPUTER AND THE USB
CABLE IS PROPERLY CONNECTED.
MAKE SURE AN ACTIVE TELEPHONE LINE IS CONNECTED TO THE LINE CONNECTOR ( )
ON THE BACK OF YOUR PRINTER.
MAKE SURE THE FAX NUMBER, COUNTRY CODE, AND DATE/TIME ARE SET CORRECTLY.
MAKE SURE THAT IF YOU ARE USING A DSL OR ISDN LINE, THAT YOU ARE USING A
DIGITAL LINE FILTER ON THE TELEPHONE LINE CONNECTING YOUR WALL JACK TO THE
WALL.
MAKE SURE THE TELEPHONE LINE IS NOT IN USE BY ANOTHER DEVICE SUCH AS A
DIALUP MODEM INTERNET SERVICE. IF IT IS, WAIT UNTIL THE OTHER DEVICE IS
FINISHED BEFORE SENDING YOUR FAX.