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52 Troubleshooting
www.dell.com/supplies | support.dell.com
Check the table below for specific instructions:
1 Press Power to turn the printer off.
2 Use both hands to lift the printer (scanner unit) until the scanner support
holds it open.
3 Turn the printer on.
The ink cartridge carrier moves and stops at the loading position unless the
printer is busy.
4 Remove the color ink cartridge.
Message: Problem: Do this:
Black cartridge
missing
The black cartridge is not
installed.
Install a black cartridge
(part number 7Y743).
Color cartridge
missing
The color cartridge is not
installed.
Install a color cartridge
(7Y745).
Cartridge Error The printer has detected
a short circuit in a
cartridge.
Complete the following
instructions.