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54 Troubleshooting
www.dell.com/supplies | support.dell.com
Uninstall and reinstall the printer software
If the printer is not functioning properly or if a communications error message
appears when you try to use your printer, you may need to uninstall, and then
reinstall the printer software.
1 From your desktop, click Start → Programs → Dell Printers → Dell AIO
Printer A940
→ Uninstall Dell A940.
2 Follow the instructions on your computer screen to uninstall the printer
software.
3 Restart your computer before reinstalling the printer software.
4 Insert the Dell AIO Printer A940 CD.
If the CD does not start, click Install.
5 Follow the instructions on your computer screen to install the software.
Other help sources
If the preceding printer solutions do not solve the problem with your printer:
• Refer to the Dell Printer Solution Center software for more
troubleshooting information:
a Click Start → Programs → Dell Printers → Dell AIO Printer A940
→ Dell Solution Center.
b Click the Troubleshooting tab on the left side of the screen.
•Go to support.dell.com for help.