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Solving Problems
Power Problems
If the power light is off — The computer is in
hibernate mode, turned off, or is not receiving
power.
•Press the power button. The computer
resumes normal operation if it is off or in
hibernate mode.
•Reseat the power cable into the power
connector on the computer and the
electrical outlet.
•If the computer is plugged into a power
strip, ensure that the power strip is plugged
into an electrical outlet and that the power
strip is turned on.
•Temporarily bypass power protection
devices, power strips, and power extension
cables to verify that the computer turns on
properly.
•Ensure that the electrical outlet is working
by testing it with another device, such as
alamp.
•Ensure that the power supply light on the
back of the computer is on. If the light is
off there may be a possible problem with
the power supply or the power cable.
•If the problem persists, contact Dell (see
“Contacting Dell” onpage 57).
If the power light is solid white and the
computer is not responding — The display
may not be connected or powered on.
•Ensure that the display is properly connected
and then turn it off, then back on.
•If the problem persists, contact Dell (see
“Contacting Dell” onpage 57).
If the power light is solid amber —
The computer is in sleep/standby mode or
there might be a problem with the system
board or the power supply.
•Press a key on the keyboard, move the
connected mouse, or press the power
button to resume normal operation.
•If the problem persists, contact Dell (see
“Contacting Dell” onpage 57).