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Solving Problems
If the computer stops responding or a solid
blue screen appears —
CAUTION: You might lose data if you are
unable to perform an operating system
shutdown.
If you are unable to get a response by
pressing a key on your keyboard or moving
your mouse, press and hold the power button
for at least 8 to 10 seconds until the computer
turns off and then restart your computer.
If a program is designed for an earlier
Microsoft Windows operating system—
Run the Program Compatibility Wizard. The
Program Compatibility Wizard configures a
program so that it runs in an environment
similar to an earlier version of Microsoft
Windows operating system.
To run the Program Compatibility Wizard:
1. Click Start
→ Control Panel→
Programs→ Run programs made for
previous versions of Windows.
2. In the welcome screen, click Next.
3. Follow the instructions on the screen.