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Using Support Tools
System Messages
If your computer has an issue or error, it may
display a system message that will help you
identify the cause and action needed to resolve
the issue.
NOTE: If the message that appeared is not
listed in the following examples, see the
documentation for either the operating
system or the program that was running
when the message appeared or contact
Dell (see “Contacting Dell” on page 57)
forassistance.
Alert! Previous attempts at booting this
system have failed at checkpoint [nnnn]. For
help in resolving this problem, please note
this checkpoint and contact Dell Technical
Support — The computer failed to complete
the boot routine three consecutive times for
the same error. Contact Dell (see “Contacting
Dell” on page 57) for assistance.
CMOS checksum error or RTC is reset, BIOS
Setup default has been loaded— Possible
system board failure or RTC battery low.
Replace thebattery (see the Service Manual
at support.dell.com/manuals) or Contact
Dell (see “Contacting Dell” on page 57) for
assistance.
CPU fan failure — CPU fan has failed. CPU fan
needs replacement. See the Service Manual at
support.dell.com/manuals.
Hard-disk drive failure — Possible hard‑disk
drive failure during POST. Contact Dell (see
“Contacting Dell” on page 57) for assistance.
Hard-disk drive read failure — Possible
hard‑disk drive failure during HDD boot
test. Contact Dell (see “Contacting Dell” on
page57) for assistance.
Keyboard failure — Replace the keyboard or
check the cable for loose connection.