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Solving Problems
If you experience other memory problems —
•Ensure that you are following the memory
installation guidelines (see the Service
Manual at support.dell.com/manuals).
•Check if the memory module is
compatible with your computer. Your
computer supports DDR3 memory. For
more information about the type of
memory supported by your computer, see
“Specifications” on page 60.
•Run Dell Diagnostics (see “Dell
Diagnostics” on page 38).
•Reseat the memory modules (see the
Service Manual at
support.dell.com/manuals) to ensure
that your computer is successfully
communicating with the memory.
•If the problem persists, contact Dell (see
“Contacting Dell” onpage 57).
Lockups and Software
Problems
If the computer does not start up — Ensure
that the power cable is firmly connected to
the computer and to the electrical outlet.
If a program stops responding — End the
program:
1. Press <Ctrl><Shift><Esc> simultaneously.
2. Click Applications.
3. Click the program that is no longer
responding.
4. Click End Task.
If a program crashes repeatedly — Check
the software documentation. If necessary,
uninstall and then reinstall the program.
NOTE: Software usually includes
installation instructions in its
documentation or on CD.