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If you experience a problem with your
computer, you can complete the following
steps to diagnose and troubleshoot the
problem:
1. See “Solving Problems” on page 27
for information and procedures that
pertain to the problem your computer is
experiencing.
2. See “Dell Diagnostics” on page 38 for
procedures on how to run Dell Diagnostics.
3. Fill out the “Diagnostic Checklist” on
page 56.
4. Use Dell’s extensive suite of online services
available at Dell Support
(support.dell.com) for help with
installation and troubleshooting
procedures. See “Online Services” on
page51 for a more extensive list of Dell
Support online.
5. If the preceding steps have not resolved the
problem, see “Before You Call” on page55.
NOTE: Call Dell Support from a
telephone near or at the computer so
that the support staff can assist you with
any necessary procedures.
NOTE: Dell’s Express Service Code system
may not be available in all countries.
When prompted by Dell’s automated
telephone system, enter your Express
Service Code to route the call directly to
the proper support personnel. If you do not
have an Express Service Code, open the Dell
Accessories folder, double‑click the Express
Service Code icon, and follow the directions.
NOTE: Some of the services are not
always available in all locations outside
the continental U.S. Call your local
Dell representative for information on
availability.
Getting Help
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