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Troubleshooting 103
To access Dell Support 3:
• Click the Dell Support 3 icon in the notification area.
NOTE: The icon functions vary when clicking, double-clicking, or
right-clicking.
or
• Click the
Start
→
All Programs
→
Dell Support 3
→
Dell Support
Settings
. Ensure that the
Show icon on the taskbar
option is checked.
NOTE: If Dell Support 3 is not available from the Start menu, go to
support.dell.com and download the software.
DellConnect
DellConnect is a simple online access tool that allows a Dell service and
support associate to access your computer through an Internet connection,
diagnose your problem and repair it. The associate will work under your
supervision. You can direct our associate and solve your problem.
To use this service, you must have an Internet connection and your Dell PC
must still be under warranty. DellConnect is also available for a fee through
"Dell On Call."
In order to use DellConnect, you will need to be guided by a Dell technician.
To begin a live session with a Dell technician:
From the Dell Support Center home page on your desktop, select Assistance
From Dell→ Technical Support→ DellConnect→ Phone and follow the
instructions.