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64 Solving Problems
4
When the tests are completed, if you are running the Dell Diagnostics from the
Drivers and Utilities
CD
,
remove the CD.
5
When the tests are completed, close the test screen to return to the
Main
Menu
screen. To exit the
Dell Diagnostics and restart the computer, close the
Main
Menu
screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product
Information Guide.
E
NSURE THAT MICROSOFT
®
WINDOWS
®
RECOGNIZES THE DRIVE — Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus software
to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
TEST THE DRIVE —
• Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is defective.
• Insert a bootable floppy disk and restart the computer.
CLEAN THE DRIVE OR DISK — See "Cleaning Your Computer" on page 142.
ENSURE THAT THE CD IS SNAPPED ONTO THE SPINDLE
CHECK THE CABLE CONNECTIONS
CHECK FOR HARDWARE INCOMPATIBILITIES — See "Resolving Software and Hardware Incompatibilities" on
page 81.
RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics" on page 61.
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not indicate a defect in
the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work in all DVD drives.
Problems writing to a CD/DVD-RW drive
CLOSE OTHER PROGRAMS —
The CD/DVD-RW drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-RW.
TURN OFF STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD/DVD-RW DISC — See "Power
Management Modes" on page 41 for information on standby mode.
CHANGE THE WRITE SPEED TO A SLOWER RATE —
See the help files for your CD or DVD creation software.