Filter
Top Products
62 Solving Problems
www.dell.com | support.dell.com
Keyboard Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the
Product Information Guide.
NOTE: Use the integrated keyboard when working in MS-DOS
®
mode or when running the Dell
Diagnostics or the system setup program. When you attach an external keyboard, the integrated
keyboard remains fully functional.
External Keyboard Problems
NOTE: When you attach an external keyboard, the integrated keyboard remains fully functional.
ENSURE THAT THE IEEE 1394 DEVICE IS RECOGNIZED BY WINDOWS —
1
Click the
Start
button and click
Control Panel
.
2
Click
Printers and Other Hardware
.
If your IEEE 1394 device is listed, Windows recognizes the device.
IF YOU HAVE PROBLEMS WITH A DELL-PROVIDED IEEE 1394 DEVICE —
I
F YOU HAVE PROBLEMS WITH AN IEEE 1394 DEVICE NOT PROVIDED BY DELL —
Contact Dell (see page 101) or the IEEE 1394 device manufacturer.
CHECK THE KEYBOARD CABLE — Shut down the computer. Disconnect the keyboard cable and check
it for damage, and firmly reconnect the cable.
If you are using a keyboard extension cable, disconnect it and connect the keyboard directly to the
computer.
CHECK THE EXTERNAL KEYBOARD —
1
Shut down the computer, wait 1 minute, and turn it on again.
2
Verify that the numbers, capitals, and scroll lock lights on the keyboard blink during the boot routine.
3
From the Windows desktop, click the
Start
button, point to
Programs
, point to
Accessories
, and click
Notepad
.
4
Type some characters on the external keyboard and verify that they appear on the display.
If you cannot verify these steps, you may have a defective external keyboard.