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54 Troubleshooting
CHECK THE MICROSOFT
®
MAIL SECURITY SETTINGS — If you cannot open your
e-mail attachments:
1
In Microsoft Mail, click
Tools
→
Options
→
Security
.
2
Click
Do not allow attachments to be saved or opened that could potentially be a
virus
or
Block images and other external content in HTML e-mail
to remove the
checkmark, as needed.
ENSURE THAT YOU ARE CONNECTED TO THE INTERNET — Ensure that you have
subscribed to an Internet provider. With the Microsoft Mail e-mail program open,
click File. If Work Offline has a checkmark next to it, click the checkmark to remove it
and connect to the Internet. For help, contact your Internet service provider.
Error Messages
CAUTION: Before you begin any of the procedures in this section, follow the
safety instructions in the Product Information Guide.
If the error message is not listed, see the documentation for the operating
system or the program that was running when the message appeared.
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ <
> | — Do not use these characters in filenames.
A
REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open
is missing an essential file. To remove and then reinstall the program:
Windows Vista:
1
Click
Start
→
Control Panel
→
Programs
→
Programs and Features
.
2
Select the program you want to remove.
3
Click
Uninstall
.
4
See the program documentation for installation instructions.
drive letter :\ IS NOT ACCESSIBLE. THE DEVICE IS NOT READY — The drive
cannot read the disk. Insert a disk into the drive and try again.
I
NSERT BOOTABLE MEDIA — Insert a bootable floppy disk, CD, or DVD.
N
ON-SYSTEM DISK ERROR — Remove the floppy disk from the floppy drive and
restart your computer.
N
OT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND TRY
AGAIN — Close all windows and open the program that you want to use. In some
cases, you may have to restart your computer to restore computer resources. If so, run
the program that you want to use first.
O
PERATING SYSTEM NOT FOUND — Contact Dell (see "Contacting Dell" on
page 95).