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53 | Troubleshooting Diagnostic Tools
Using Ping
Ping is available on the System > Diagnostics page.
The Ping test bounces a packet off a machine on the Internet
and returns it to the sender. This test shows if the Dell
SonicWALL appliance is able to contact the remote host. If
users on the LAN are having problems accessing services on
the Internet, try pinging the DNS server, or another machine at
the ISP location. If the test is unsuccessful, try pinging devices
outside the ISP. If you can ping devices outside of the ISP, then
the problem lies with the ISP connection.
Using the Connections Monitor
The Connections Monitor displays real-time, exportable (plain
text or CSV), filterable views of all connections to and through
the Dell SonicWALL appliance. This tool is available on the
Systems > Diagnostics page.
You can filter the results to display only connections matching
certain criteria. You can filter by Source IP, Destination IP,
Destination Port, Protocol, Src Interface and Dst Interface.
Enter your filter criteria in the Active Connections Monitor
Settings table.
The fields you enter values into are combined into a search
string with a logical AND. Select the Group Filters box next to
any two or more criteria to combine them with a logical OR.