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CHECK YOUR ADVANCED SECURITY SETTINGS
• If you are using MAC address filtering to limit access to your wireless network, then you must add the printer
MAC address to the list of addresses allowed to connect to the wireless access point.
• If you set the wireless access point to issue a limited number of IP addresses, then you must change this so that
the printer can be added.
Note: If you do not know how to make these changes, then see the documentation that came with the wireless
network, or contact the person who set up your wireless network.
The Continue button is unavailable
Try the following solutions in the order they appear until the Continue button becomes active and can be clicked:
CHECK IF THE USB CABLE IS SECURELY PLUGGED INTO THE USB PORTS ON BOTH THE
COMPUTER
AND THE PRINTER
USB ports are marked with the symbol.
MAKE SURE THAT THE PRINTER IS PLUGGED IN AND TURNED ON
Check to see if the button is lit. If you have just turned on the printer, then you might need to disconnect the
USB cable and reconnect it.
MAKE SURE THAT THE USB PORT ON THE COMPUTER IS WORKING
Test the USB port by connecting other devices to it. If you can successfully use other devices from the port, then
the port is working.
If the USB port on the computer is not working, then try using the other USB ports on the computer.
MAKE SURE THAT THE USB CABLE IS WORKING
Try using a different USB cable. If you are using a cable longer than 10 feet, then try using a shorter cable.
MAKE SURE THAT YOU ARE USING THE CORRECT CD FOR YOUR PRINTER MODEL
Compare the printer model on the CD to the printer model on the printer. The numbers should either match exactly
or be within the same series.
If you have any doubts, look for an updated version of the printer software on our Web site. For more information,
see “Installing the printer software” in the User's Guide. You can access the User's Guide from the link at the bottom
of the installation screen.
RECONNECT THE POWER SUPPLY
1 Turn off the printer.
2 Unplug the power cord from the power outlet.
3 Remove the power supply from the back of the printer and then plug it back in.
Troubleshooting
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