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36 Troubleshooting
Troubleshooting
Battery problem
Problems Possible causes Possible solutions
Battery does not charge 1 Unplug the supplied
Dell AC power
adapter from the wall
and verify that the
outlet is functioning.
2 Check all cable
connections and plug
back into the wall, then
back into the tablet.
3 Check all connectors
to ensure proper
connectivity.
The tablet's temperature
is below 0 °C or higher
than 35 °C.
Charge the battery in an
ambient temperature
between 0 °C to 35 °C.
The battery or power
adapter is damaged.
Contact a Dell authorized
reseller to replace the
battery or power adapter.
Battery drains quickly
even when the tablet is
in Standby mode
If the tablet is not in the
range of a network it
can connect to, the
tablet continues to send
out signals to locate a
base station and drains
the battery.
• Temporarily turn off
the tablet.
• Move the tablet in
range of a network it
can connect to, or
temporarily turn off the
wireless connection on
your tablet.