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38 Troubleshooting
Touchscreen problem
Network Problem
Problems Possible causes Possible solutions
Touchscreen responds
slowly or improperly
Protective cover
prevents the tablet from
recognizing your inputs.
• Gently wipe the
display with a clean
dry cloth.
• Remove any
protective covers
from the touchscreen.
Problems Possible causes Possible solutions
No wireless connection
1 Check if the wireless
radio is on. See
Wi-Fi setting.
2 Try to get closer to the
wireless access point.
3 Reset the wireless
router if using a private
network; open the
browser to view the
landing page if using a
public network.
Slow Internet
connections
The signal strength is not
strong enough.
Move your tablet to a
different location for
better signal reception.