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Troubleshooting 37
System problem
Problems Possible causes Possible solutions
Tablet does not turn on The battery is completely
discharged.
1 Charge the tablet for
at least 4 hours.
2 Press and hold the
Power and
Sleep/Wake button for
4 seconds.
Tablet does not turn off Press and hold the Power
and Sleep/Wake button
for 11 seconds to perform
a hard shut down.
Tablet locks up Press and hold the Power
and Sleep/Wake button
for 11 seconds to perform
a hard shut down.
Tablet is not responding or
behaving unexpectedly
1 Reboot the tablet. See
Turning Off Your
Tablet and Turning On
Your Tablet.
2 Refresh the tablet. See
Reset your tablet.
3 Contact Dell’s support
service. Go to
support.dell.com
or
dell.com/ContactDell.
Tablet cannot boot
into Windows
Boot from Windows
recovery. See Recover
your tablet.
Software or feature is not
working as expected
Restart your tablet.
Software updates may
have been downloaded in
the background. Swipe
from the right edge of the
display to access Charms
and touch Settings→
Power→ Restart to restart
the tablet.