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Appendix
69 D-Link Systems, Inc.
Non-Applicability of Warranty:
The Limited Warranty provided hereunder for hardware and software of D-Link’s products will not be applied to and
does not cover any refurbished product and any product purchased through the inventory clearance or liquidation sale or other sales in which D-Link,
the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that case, the product is being sold “As-Is”
without any warranty whatsoever including, without limitation, the Limited Warranty as described herein, notwithstanding anything stated herein to the
contrary.
Submitting A Claim
: The customer shall return the product to the original purchase point based on its return policy. In case the return policy period
has expired and the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
The customer must submit with the product as part of the claim a written description of the Hardware defect or Software nonconformance in sufficient
detail to allow D-Link to confirm the same.
The original product owner must obtain a Return Material Authorization (“RMA”) number from the Authorized D-Link Service Office and, if requested,
provide written proof of purchase of the product (such as a copy of the dated purchase invoice for the product) before the warranty service is provided.
After an RMA number is issued, the defective product must be packaged securely in the original or other suitable shipping package to ensure that it
will not be damaged in transit, and the RMA number must be prominently marked on the outside of the package. Do not include any manuals or
accessories in the shipping package. D-Link will only replace the defective portion of the Product and will not ship back any accessories.
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery (“COD”) is allowed. Products sent COD will either be
rejected by D-Link or become the property of D-Link. Products shall be fully insured by the customer. D-Link will not be held responsible for any
packages that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer via UPS Ground or any common carrier
selected by D-Link, with shipping charges prepaid. Expedited shipping is available if shipping charges are prepaid by the customer and upon request.
Return Merchandise Ship-To Address
USA: 17595 Mt. Herrmann, Fountain Valley, CA 92708
Canada: 2180 Winston Park Drive, Oakville, ON, L6H 5W1
(Visit http://www.dlink.ca for detailed warranty information within Canada)
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the foregoing requirements, or for which an RMA
number is not visible from the outside of the package. The product owner agrees to pay D-Link’s reasonable handling and return shipping charges for
any product that is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-Link not to be defective or non-
conforming.
What Is Not Covered:
This limited warranty provided by D-Link does not cover: Products, if in D-Link’s judgment, have been subjected to abuse,
accident, alteration, modification, tampering, negligence, misuse, faulty installation, lack of reasonable care, repair or service in any way that is not
contemplated in the documentation for the product, or if the model or serial number has been altered, tampered with, defaced or removed; Initial
installation, installation and removal of the product for repair, and shipping costs; Operational adjustments covered in the operating manual for the
product, and normal maintenance; Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage; Any
hardware, software, firmware or other products or services provided by anyone other than D-Link; Products that have been purchased from inventory
clearance or liquidation sales or other sales in which D-Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the
product. Repair by anyone other than D-Link or an Authorized D-Link Service Office will void this Warranty.