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Section 7 – Contacting Dukane
Page 49
Dukane Manual Part No. 403-573-02
Contacting Dukane
Identify Equipment
When contacting Dukane about a service–related problem,
be prepared to give the following information:
• Model number, line voltage and serial number.
• Fault status.
• Problem description and steps taken to resolve it.
Many problems can be solved over the telephone, so it is
best to call from a telephone located near the equipment.
Intelligent Assembly Solutions
Mailing Address: Dukane Ultrasonics
2900 Dukane Drive
St. Charles, IL 60174 USA
Phone: (630) 797–4900
E-mail: ussales@dukane.com
Fax:
Main (630) 797–4949
Service & Parts (630) 584–0796
Website
The website has information about our products, processes,
solutions, and technical data. Downloads are available for
many kinds of literature.
Here is the address for the main website:
www.dukane.com/us/
You can locate your local representative at:
www.dukane.com/us/sales/intsales.htm