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Chapter 6: Troubleshooting
98
Technical support
Before calling Customer Care
If you have a technical problem with your computer, follow
these recommendations before contacting Customer Care:
• Make sure that your computer is connected correctly to
an AC power outlet that is supplying power. If you use
a surge protector or power strip, make sure that it is
turned on.
• If a peripheral device, such as a keyboard or mouse, does
not appear to work, make sure that all cables are
plugged in securely.
• If you have recently installed hardware or software,
make sure that you have installed it according to the
instructions provided with it. If you did not purchase the
hardware or software from eMachines, see the
manufacturer’s documentation and technical support
resources.
• If you have “how to” questions about using a program,
see:
• Its online Help
• Its printed documentation
• Its publisher’s Web site
• See the troubleshooting section of this chapter.
• Have your customer ID, serial number, and order number
available, along with a detailed description of your
problem, including the exact text of any error messages,
and the steps you have taken.
• Make sure that your computer is nearby at the time of
your call. The technician may have you follow
troubleshooting steps.
Calling Customer Care
For the contact number, see your setup poster. The label on top
of your computer contains information that identifies your
computer model and serial number. Customer Care will need
this information if you call for assistance.
8513152.book Page 98 Wednesday, May 14, 2008 4:57 PM