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Introduction
1-10 Getting Help
Accessing On-line Documentation
The complete suite of documents available for NetSight Element Manager can be
accessed via a menu option available from the primary window menu bar: Help
—> Online Documents. If you chose to install the documentation when you
installed NetSight Element Manager, this option will launch Adobe’s Acrobat
Reader and a menu file, which provides links to all available documents.
Getting Help from the Global Technical AssistanceCenter
If you need technical support related to NetSight Element Manager, contact the
Global Technical Assistance Center via one of the following methods:
By phone: (603) 332-9400
24 hours a day, 365 days a year
By fax: (603) 337-3075
By mail: Enterasys Networks
Technical Support
35 Industrial Way
Rochester, NH 03867
By e-mail mail: support@enterasys.com
FTP: ftp.ctron.com (134.141.197.25)
Login anonymous
Password your e-mail address
By BBS: (603) 335-3358
Modem Setting 8N1: 8 data bits, 1 stop bit, No parity
Send your questions, comments, and suggestions regarding NetSight
documentation to NetSight Technical Communications via the following address:
Netsight_docs@enterasys.com
To locate product specific information, refer to the Enterasys Web site at the
following address:
http://www.enterasys.com
TIP
If you have not yet installed the documentation, the Online Documents option will not
be able to access the menu file; in order to activate this option, you must run the setup.exe
again to install the documentation component. See your Installation Guide for details.