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Aurorean Network Gateway-1000 User’s Guide 53
Appendix D
Technical Support
License Agreement & Support
U. S. Government - Commercial Computer Software
This Licensed Software is Commercial Computer Software as provided in 48
CFR 2.101 and is licensed to U.S. Government agencies and personnel only
with the rights set forth in this license. The use of the Licensed Software by
the Government constitutes acknowledgment of Enterasys's proprietary
rights in the Licensed Software. The manufacturer is Enterasys Networks, 35
Industrial Way, Rochester, New Hampshire 03866. The licensee or user of this
product agrees not to remove any of the RESTRICTED RIGHTS legends and
markings included in this software and associated documentation.
Technical Support
Enterasys Networks provides easy access to technical support information
through a variety of services.
Support from Enterasys Networks
Enterasys Networks offers two ways of contacting customer support
personnel.
On-line Services
To receive answers to technical questions on Aurorean Virtual Network
products, send E-mail to:
support@enterasys.com
Please include your name, title, company, and phone number in all
correspondence.
Phone Support
Enterasys Networks customer support personnel are available by calling
1-800-872-8440. When you call, please call from a position where you can
operate the RiverMaster management application or view the server’s LEDs,
and make sure you have the following information ready:
H State of the LEDs on both the front and rear panels of the server(s)
H A list of the error messages appearing in the RiverMaster
message/alarm display