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Troubleshooting Checklist
DFE-Platinum Series Hardware Installation Guide 4-9
Cannot contact the
module through in-
band management.
IP address not assigned. Refer to the Enterasys Matrix DFE-
Platinum Series Configuration Guide for
the IP address assignment procedure.
Port is disabled. Enable port. Refer to the Enterasys Matrix
DFE-Platinum Series Configuration Guide
for instructions to enable/disable ports.
Host Port policy and/or
management VLAN is
incorrectly configured, or not
configured.
Verify that a management VLAN exists
and that it is associated with the Host
Port.
Refer to the Enterasys Matrix DFE-
Platinum Series Configuration Guide for
information about Host Port and
management VLAN configuration.
No link to device. Verify that all network connections
between the network management station
and the DFE module are valid and
operating.
If the problem continues, contact
Enterasys Networks for technical support.
Port(s) goes into
standby for no
apparent reason.
Loop condition detected. Verify that Spanning Tree is enabled.
Refer to the Enterasys Matrix DFE-
Platinum Series Configuration Guide for
the instructions to set the type of STA.
Review the network design and delete
unnecessary loops.
If the problem continues, contact
Enterasys Networks for technical support.
Table 4-2 Troubleshooting Checklist (continued)
Problem Possible Cause Recommended Action