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User’s Guide – version 1.6 NetWatch
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To add or edit a service alert for a new device, when you get to the Discovery stage
with discovery complete, edit the required devices and select the services on which
you want to configure the alerts. Click Edit Services to show the Configure Services
window. The bottom section of this window deals with alerts. The type of alert shown
depends on the type of services that you are editing. Note that not all alerts apply to
all services so if, for example, you have selected a ping service and an interface
service, the utilisation alert will only apply to the interface service. Click OK when
finished and make sure you click Finish on the device wizard to apply the changes.
To add or edit a service alert for an existing device, go to Edit Devices in the Admin
section. Select the required device and proceed to the final stage where the Available
Services are listed. Select the required services and click Edit Selected Services and
proceed as described above. Once again, when you are finished, make sure to click
Finish on the device wizard to apply the changes.
Receiving Alerts
Once an alert has been triggered, it is recorded in the database. This makes it
immediately available to the alert reports and the NetWatch visuals that include the
device. Alert controllers can then forward the alert to recipients using either Email or
Syslog.
Web Based Reports
Every alert raised is displayed in a report, from where you can acknowledge
the alert. This report is described in further detail in chapter 5. This report is also
available from a visual. If a node is yellow on a visual it has unacknowledged alerts.
Email
These are alerts that are sent to specific users or groups, which are set up for
the specific device or service. Email alerts are sent when an alert is thrown, however
you can set up delays for most alerts and you can also set up alerts only to be thrown
if a number of alerts are generated in a certain time period (throttling).
SMS
These are an extension of email alerts in that you can use an SMTP to SMS
gateway to forward an alert by text message to a GSM mobile phone.
Syslog
The alert message, just as in the email, is forwarded to a specified address as a
syslog message. This is useful for integrating with other enterprise management
software.