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User’s Guide – version 1.6 NetWatch
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foregoing, VAT, excise tax, tax on sales, property or use, import or other duties whether levied in respect of this
Agreement, the Support Services or otherwise.
4. Undertakings by You
You undertake:
4.1 To maintain accurate and up to date records of the number and location of all copies of the Product
supplied to You under the terms of the License Agreement and in relation to the numbers of users of such.
4.2 To co-operate with Fluke’s personnel in the diagnosis of any error or defect in the Product or Updates
reported by You.
4.3 To make available to Fluke, all reasonable information, facilities, services and access required by Fluke
in order to perform the Support Services.
5. Supplier’s Undertakings
5.1 Fluke shall use its reasonable commercial endeavours to ensure that the Support Services will be
performed in such a way as to cause only minimal interruptions to your business processes (other than any pre-
agreed unavoidable interruption which in Fluke’s sole discretion is required in order to perform the Support
Services in a proper and efficient manner).
5.2 Fluke shall use its reasonable commercial endeavours to ensure that the Support Services are performed
with reasonable skill and care.
5.3 The express terms of this Agreement are in lieu of all warranties, conditions, undertakings, terms of
obligations implied by statute, common law, trade usage, course of dealing or otherwise, all of which are hereby
excluded to the fullest extent permitted by law.
5.4 Without prejudice to the generality of clause 5.3 and for the avoidance of doubt, to the fullest extent
permitted by law all terms implied by Sections 13, 14 and 15 of the Sale of Goods Act, 1893 are hereby excluded
and all terms implied by the Sale of Goods and Supply of Service Act, 1980 including, without prejudice to the
generality of the foregoing, Section 39, are hereby excluded and the parties agree that this is fair and reasonable.
6. Limitation of Liability and indemnity
6.1 You shall indemnify Fluke in full and hold Fluke harmless in respect of any loss, damages, proceedings,
suits, third party claims, judgements, awards, expenses and costs (including legal costs) incurred by or taken
against Fluke as a result of the negligence, fault, error, omission, act or breach of You or of your employees, staff,
contractors, agents or representatives or for any breach of this Agreement whatsoever by You.
6.2 In no event will Fluke be liable to You for any special, incidental, indirect, punitive or consequential loss
or damages, any loss of business, revenue or profits, loss of use, loss of data, loss of savings or anticipated savings,
loss of investments, loss of goodwill, capital costs or loss of extra administrative cost, whether occasioned by the
negligence, fault, error, omission, act or breach of the Fluke, its employees, contractors or sub-contractors whether
or not foreseeable, arising out of or in connection with this Agreement, whether in an action based on contract,
equity or tort including negligence or other legal theory.
6.3 Notwithstanding any other provision of this Agreement, the aggregate liability of Fluke for or in respect
of all breaches of its contractual obligations under this Agreement and for all representations, statements and
tortious acts or omissions (including negligence but excluding negligence causing loss of life or personal injury)
arising under or in connection with this Agreement shall in no event exceed the Support Charges paid by You
pursuant to this Agreement prior to the date of the breach.
7. Intellectual Property Rights
7.1 Ownership of all Intellectual Property Rights in the Product and any accompanying documentation is
governed by the provisions of the License Agreement.
8. Termination
8.1 You can terminate this Agreement at any time after the first anniversary of this Agreement by giving to
Fluke not less than 90 days’ written notice.
8.2 Either Party may terminate this Agreement by written notice to the other Party where:
8.2.1 the other party has committed a material breach of the terms or conditions of this Agreement including
the terms, conditions and provisions of the Schedule and where the breaching party has failed to remedy such
breach within sixty (60) days after receiving written notice from the non-breaching party requiring it so to do; and
8.2.2 the other party makes any arrangement or composition with its creditors or pass a resolution or where a
Court shall make an order that the defaulting party shall be wound up (save and excepting only a member's
winding up for the purposes of reconstruction or amalgamation to which the other party has been approved in
writing prior to such) or where an examiner or a receiver or a liquidator is appointed over the other a Party’s
business.
8.3 On termination of this Support Agreement all rights and obligations of the parties under this Support
Agreement shall automatically terminate except for any rights of action which may have accrued prior to