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Troubleshooting
Symptom Cause Action
The AC cord is not connected to the
electric outlet or to the switch device.
Connect the AC cord.
The AC power is off. Turn on the AC power.
POWER button was turned OFF.
Power lamp (green) is out.
Turn POWER button ON.
No monitor display
No image signal from server
(suspended state)
Input image signal from server.
Connection is made to SUN port on
CONSOLE side.
Connect to PS/2 port.
Cannot get out of Hot Key Mode Press the [Enter] or [ESC] key
The key repeat is abnormal. Change the speed setting for the
key repeat on the server.
The keyboard and
mouse do not operate
or operate strangely.
A non-supported keyboard or mouse
is connected.
Replace with a supported
keyboard or mouse.
Poor screen quality
(Faded images,
blurred characters,
etc.)
Connection/cable is defective Confirm the connector
connection.
Replace with a different cable. If
this solves the problem, replace
with a new cable.
Wrong resolution Adjust the resolution or use the
monitor function
Window shifts or does
not display when
switching
Monitor not supported or out-of-sync
when a monitor other than the monitor
for Console Drawer is connected.
Connect compatible (multi-sync)
monitor.
Adjust on monitor side.
Device enters Hot Key Mode The device goes into Hot Key
Mode, press the number key (0).
Cannot go into Auto
Scan Mode
Wrong key Press the number key (0).
Cannot go into Hot
Key Mode
Wrong key First level are the number keys
(1 through 8).
Second level are F1 through F8.
The auto scan switch
cycle is abnormal.
The switch cycle has not been
adjusted.
(The default value is 10 seconds.)
Use the cursor keys (↑ and ↓) to
adjust it.
Connection has been disrupted. Check the connections and the
restart.
The switcher is hung up. Press the reset switch.
Operation stops after
a period of normal
operation.
A problem has occurred at the server. Correct the problem at the
server.