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CAUTION
Destruction of Data
Save data stored on the disk drive before requesting repair. Fujitsu
does not assume responsibility if data is destroyed during servicing or
repair.
See Section 5.1 for notes on packing and handling when returning the disk drive.
For notes on packaging and handling when returning a disk drive, refer to the Product Manual.
2.1.3 Maintenance levels
If a disk drive is faulty, replace the whole disk drive since repair requires special tools and
environment. This section explains the two maintenance levels.
(1) Field maintenance (disk drive replacement)
• This replacement is done at the user's site.
• Replacement uses standard tools.
• Replacement is usually done by the user, retail dealer, distributor, or OEM engineer.
(2) Factory maintenance (parts replacement)
• This replacement can only be done by Fujitsu.
• Replacement includes maintenance training and OEM engineer support. OEM engineers
usually support retail dealers and distributors.
• Replacement uses factory tools and test equipment. Recommended spare units and parts may
be used for repair or replacement.