Filter
Top Products
Troubleshooting and tips
Troubleshooting and tips
TroubleshootingTipsFaultTroubleshooting
Follow the safety notes in the "Safety/Regulations" manual when
connecting or disconnecting cables.
If a fault occurs, try to correct it as described. If you fail to correct the problem, proceed as follows:
► Make a note of the steps and the circumstances that led to the fault. Also
make a no te of any error messages displayed.
► Switch the Tablet PC off.
► Contact the Hotline/Service Desk.
You can find the telephone numbers in th e service desk list. Have the
following information ready when you call:
• The model name and serial number of the Tablet PC. The serial number
is located on a sticker on the underside of the Tablet PC.
• Alternatively, you can look up the serial number in the operating system: Se lect
Settings > About the tablet > Status. The serial number is stored in the Serial number field.
• Notes of any messages that appear on the screen and information on acoustic signals.
• Your system configuration and all peripheral devices connected to your system.
• Your sales contract.
Help if problems occur
Should you encounter a problem with your compu ter that you cannot resolve yourself:
► Note the serial number of your device. You will find the s erial number on the
sticker on the on the ba ck of the Tablet PC.
► For further
clarification of t he problem, contact the Service Desk for yo ur country (see the
Service De
sk list or visit the Internet at "
http://ts.fujitsu .com/support/servicedesk.html").
Have the se
rial number of your system ready for this purpose.
Using the Reset button
If the device no longer reacts to input or the ON/OFF switch, use the Reset button to restart the device.
► Disconnect the device from the mains adapter.
► Open th
e slot cover of the SIM card and the memory card.
► Press a pen or a piece of wire (e.g. a pape rclip) firmly into the opening
of the Reset button to restart the device.
► Your d
evice vibrates brieflytoconfirm the reset.
► Replace the slot cover.
► Conn
ect the mains adapter to the device again.
62 Fujitsu Technology Solutions