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Magnum 6K8-Series Industrial Field Switch Installation and User Guide (04/07)
www GarrettCom com
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4. -
laced
d device. Verify whether or not the problem is corrected. If
not, go to Step 5 below. If the problem is corrected, the Magnum 6K8-Series
Switch and its associated cables are functioning properly.
5.
6.2
1.
lem;
. del(s) involved, with serial
rchased the products from your
. k equipment models and related hardware,
4.
to occurrence of the problem. Any changes to system administration
(R A) n
h ps://r ount.php
If the problem is isolated to a network device other than the Magnum 6K8
Series Switch product, it is recommended that the problem device be rep
with a known goo
If the problem continues after completing Step 4 above, contact your supplier
of the Magnum 6K8-Series Switch unit or if unknown, contact GarrettCom,
Inc. by fax, phone or email (support@garrettcom.com) for assistance.
When Calling for Assistance
Please be prepared to provide the following information.
A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the prob
2 An accurate list of GarrettCom product mo
number(s). Include the date(s) that you pu
supplier.
3 It is useful to include other networ
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.
A record of changes that have been made to your network configuration prior
procedures should all be noted in this record.
6.3 Return Material Authorization (RMA) Procedure
All returns for repair must be accompanied by a Return Material Authorization
M umber. To obtain an RMA number, please use this URL -
tt ma.garrettcom.com/rma/rma_request_noacc to fill out the form.
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