Filter
Top Products
267
Troubleshooting
www.gateway.com
The external mouse works erratically
If the mouse pointer begins moving erratically across the computer display or
becomes difficult to control precisely, cleaning the mouse or changing mouse
pads will likely improve its accuracy.
■ If you have an optical mouse, clean the mouse by wiping the bottom with
a clean, damp cloth. Make sure that the optical sensor is clean and free
or debris. If you have a trackball mouse, “Cleaning the mouse” on
page 227.
■ Some mouse pad patterns “confuse” optical mice. Try the mouse on a
different surface.
Networks
You cannot connect to your company network
■ Every network is unique. Contact your company computer department or
network administrator for help.
Passwords
Your notebook does not accept your password
■ Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.
Help and
Support
For a video tutorial about cleaning the mouse, click Start,
then click Help and Support.
Type the keyword mouse troubleshooting in the
HelpSpot Search box , then click
the arrow.
Help and
Support
For more information about network troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword network troubleshooting in the
HelpSpot Search box , then click
the arrow.