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Chapter 17: Troubleshooting
www.gateway.com
You forgot your startup password
■ The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
notebook for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
■ Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 254.
Power
Your notebook is not working on AC power
■ Make sure that your AC power adapter is connected correctly to your
notebook. For more information, see “Connecting the AC adapter” on
page 26.
■ If your notebook is plugged into a surge protector, make sure that the surge
protector is connected securely to an electrical outlet, turned on, and
working correctly. To test the outlet, plug a working device, such as a lamp,
into the outlet and turn it on.
■ Make sure that the AC power adapter cables are free from cuts or damage.
Replace any damaged cables.
Your notebook is not working on battery power
■ Make sure that the battery is installed correctly. For more information, see
“Changing batteries” on page 151.
■ Make sure that the battery is fully recharged. For more information, see
“Recharging the battery” on page 149.
■ Make sure that the battery is calibrated correctly. For more information,
see “Recalibrating the battery” on page 150.