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• Obtain all software from reputable sources and always scan new software
for any viruses prior to installing files.
If you suspect your system has been infected, you must find and remove the viruses
immediately using an anti-virus program. Next, reboot your system as follows:
shut the system down, then power it off for at least fifteen seconds before powering
it back on. This is the only way to ensure the virus does not remain in your system
RAM.
What do we do to prevent virus contamination?
We stand by the integrity of our products. Our staff takes every precaution to
ensure our files are free from viruses. These precautions include:
• Using McAfee VirusScan, a leading anti-virus software that detects and
removes over 95% of known viruses and provides comprehensive
protection including local and network drives, CD-ROMs, floppies, boot
sectors, and partition tables. VirusScan also provides advanced protection
against unknown viruses. We continuously update and use the most
current version of McAfee VirusScan on all of our products.
• All master diskettes are write-protected and scanned at least twice prior to
manufacturing release.
• Sample production diskettes are periodically scanned as an additional
quality check.
• All incoming products such as systems to repair, vendor diskettes, hard
drives, and trade-show units are scanned for viruses.
• All systems are given a final boot test prior to shipping.
Unfortunately, today’s technology makes the creation of newer viruses possible,
some of which can elude even the best scanners available. Hence, there is no
absolute guarantee of virus immunity on any product. If you believe you have
received an infected product from us, please contact Technical Support. Our staff
will assist you in correcting the problem immediately.
USRGUIDE.BOO Page xi Thursday, July 16, 1998 10:41 AM