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Chapter 16: Troubleshooting
www.gateway.com
Networks
You cannot connect to your company network
■ Every network is unique. Contact your company computer department or
network administrator for help.
Passwords
Your notebook does not accept your password
■ Make sure that CAPS LOCK and PAD LOCK are turned off, then retype the
password.
You forgot your startup password
■ The password feature (which is set in the BIOS Setup utility) is very secure,
with no easy way to recover a forgotten password. You must return your
notebook for repair. Call Gateway Technical Support for instructions.
PC Cards
You installed a PC Card and now your notebook is having problems
■ Make sure that you have correctly installed required software for the
PC Card. For more information, see your PC Card’s documentation.
■ Make sure that the PC Card you installed is not causing a system resource
conflict. For more information on resource conflicts, see “Device
installation” on page 224.
Help and
Support
For more information about network troubleshooting in
Windows XP, click Start, then click Help and Support.
Type the keyword network troubleshooting in the
HelpSpot Search box , then click
the arrow.