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Memory card reader
Drive letters for the memory card slots do not appear in the My Computer window
■ Reboot your computer.
Modem (dial-up)
Your modem does not dial or does not connect
■ Make sure that the modem cable is plugged into the modem jack and not the Ethernet
network jack. See “Back” on page 8 to make sure that the connections have been made
correctly.
■ Make sure that your computer is connected to the telephone line and the telephone
line has a dial tone.
■ Make sure that the modem cable is less than 6 feet (1.8 meters) long.
■ Remove any line splitters or surge protectors from your telephone line, then check
for a dial tone by plugging a working telephone into the telephone wall jack.
■ If you have additional telephone services such as call waiting, call messaging, or voice
mail, make sure that all messages are cleared and call waiting is disabled before using
the modem. Contact your telephone service to get the correct code to temporarily
disable the service. Also make sure that the modem dialing properties are set correctly.
To check the dialing properties:
1 Click Start, then click Control Panel. The Control Panel window opens. If your
Control Panel is in Category View, click
Printers and Other Hardware.
2 Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules
tab.
3 Click the location from which you are dialing, then click Edit.
4 Make sure that all settings are correct.
■ Disconnect any answering machine, fax machine, or printer that is on the same line
as the modem. Do not connect these devices to the same telephone line as the modem.
Help and
Support
For more information about dialing properties, click Start, then click
Help and Support.
Type the keyword dialing in the Search box ,
then click the arrow.