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76 Troubleshooting
Internet
You cannot connect to the Internet
■ Make sure your computer is connected to the telephone line and the
telephone line has a dial tone. Use the Setup poster to make sure that
the connections have been made correctly.
■ If you have the call waiting feature on your telephone line, make sure
it is disabled.
■ Make sure your account with your Internet Service Provider (ISP) is set
up properly. Contact your ISP technical support for help.
■ Make sure you do not have a problem with your modem. For information
about solving modem problems, see “Modem” on page 77.
You receive an “Unable to locate host” message and are unable to
browse the Internet
This problem can occur when you have typed a URL (Web address) incorrectly,
lost your Internet connection, or your ISP is having technical difficulties.
Double-check the URL or try a different URL. If the error message still appears,
disconnect from the ISP connection and close your browser. Then reconnect
and open the browser. If you still get the error, you may have a problem with
your Internet connection or ISP.
Connecting to a Web site takes too long
Many factors can affect Internet performance:
■ Condition of the telephone lines in your residence
■ Condition of the telephone lines and switches at your local telephone
company
■ Condition of the Internet computers to which you connect and
the number of users accessing those computers
■ Complexity of graphics and multimedia on Web pages
■ Having multiple Web browsers open, performing multiple downloads,
and having multiple programs open on your computer
07334.book Page 76 Friday, December 29, 2000 10:23 AM