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82 Troubleshooting
You receive an “Unable to establish protocols” error message
■ Reinstall dial-up networking and dial-up networking components.
To reinstall dial-up networking:
1ClickStart, then select Settings,thenControl Panel. The Control Panel window
opens.
2 Click/Double-click Add/Remove Programs,thenclicktheWindows Setup tab.
3 Double-click Communications.
4 Click to clear the Dial-Up Networkingcheckbox, then click OK twice. The System
Settings Change dialog box opens.
5ClickOK. The computer restarts.
6ClickStart, then select Settings,thenControl Panel. The Control Panel window
opens.
7 Double-click the Add/Remove Programs icon, then click the Windows Setup tab.
8 Double-click Communications.
9 Click to select the Dial-Up Networking check box, then click OK twice. The
System Settings Change dialog box opens.
10 Click Yes. The computer restarts. If you are asked to insert a CD from the System
Restoration Kit, do so.
To reinstall dial-up networking components:
1 Click Start, then select Settings,thenControl Panel. The Control Panel window
opens.
2 If you do not see the Network icon, click view all control panel options.
3 Double-click the Network icon.
4IfTCP/IP is not included in the Network Components list, click Add, then select
Protocol, Add,thenMicrosoft as the manufacturer. Click TCP/IP on the right side
ofthedialogbox,thenclickOK.
5 Click Client for Netware Networks, then click Remove.
6 Click IPX/SPX, then click Remove.
7 Click NetBeui,thenclickRemove.
8MakesurethePrimary Network Logon field is set to Windows Logon.
9 Click OK twice, then restart the computer.
07334.book Page 82 Friday, December 29, 2000 10:23 AM