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Modem 79
You cannot connect to the Internet
■ The ISP may be having technical difficulties. Contact your ISP technical
support for help.
■ See if the modem works with a different communications program. The
problem may be with just one program.
Your 56K modem does not connect at 56K
Current FCC regulations restrict actual data transfer rates over public
telephone lines to 53K. Other factors, such as line noise, telephone service
provider equipment, or ISP limitations, may lower the speed even further.
Upload (sending data out your computer) speeds are limited to 33.6K.
You can check modem connection speeds and dial-up network (DUN)
connections by accessing the gateway.your.way dial-up server. The server also
contains drivers, patches, and updates for current Gateway hardware and
software.
The server provides a secure connection and is a stand-alone server. You
cannot use it to access the Internet. The server cannot be accessed Mondays
from 8:00 a.m. to 12:00 p.m. CST.
To access the gateway.your.way dial-up server:
1 Insert Disc 1 of the System Restoration Kit.
2 Select Help.
3ClickSupport Web Site, then follow the on-screen instructions.
4 To check your modem connection speed, select the Direct Dial option. After your
modem connects, hover your mouse cursor over the Dial-Up Networking icon (located
in the System Tray, next to the clock on your Taskbar).
07334.book Page 79 Friday, December 29, 2000 10:23 AM