Filter
Top Products
www.uk.gateway.com
99
Recovering your system
You can solve most computer problems by following the
information in “Troubleshooting” on page 79 or in the
technical support pages at www.uk.gateway.com. Problem
solving may also involve re-installing some or all of the
computer’s software (also called recovering or restoring your
system). Gateway provides everything you need to recover
your system under most conditions.
• If only one or two items of software or hardware have
stopped working correctly, the problem may be solved
by re-installing the software or the hardware drivers.
To recover software and drivers that were pre-installed
at the factory, see “Recovering pre-installed software
and drivers” on page 100. For instructions on
reinstalling software and drivers that were not
pre-installed, see that product’s documentation or
support Web site.
• If re-installing software or drivers does not help, then
the problem may be solved by returning your system
to a previous state when everything was working
correctly. For instructions, see “Using Microsoft System
Restore” on page 106.
• If nothing else has solved the problem and you want
to return your system to factory condition, see
“Recovering your system to its factory condition” on
page 109.
If you upgrade or exchange your hard drive or if your hard
drive is completely erased or corrupted, your only option for
system recovery may be to reinstall Windows from the
Windows DVD, then recover your pre-installed software and
device drivers using recovery discs that you created. (Your
computer must have a DVD-compatible drive to use these
options.)
• To re-install Windows using the Windows DVD, see
“Recovering your system using the Windows DVD” on
page 110.
• To re-install your pre-installed software and device
drivers using recovery discs, see “Recovering
pre-installed software and drivers using recovery discs”
on page 104.
Caution
To prepare your computer for additional system recovery options, you
should create a set of software and driver recovery discs as soon as possible.
For instructions, see “Preparing for software and device driver recovery” on
page 100.
8512243.book Page 99 Monday, February 12, 2007 4:35 PM