Gateway GT5062b Personal Computer User Manual


 
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79
Troubleshooting
Troubleshooting topics are listed in alphabetical order.
Add-in cards
See “Expansion cards” on page 84.
Audio
See “Sound” on page 98.
CD or DVD drives
The computer does not recognize a disc or the CD or DVD
drive
Make sure that the disc label is facing up, then try again.
Try a different disc. Occasionally, discs are flawed or
become scratched and cannot be read by the CD or DVD
drive.
If you are trying to play a DVD, make sure that you have
a DVD drive. To identify your drive type, see “Identifying
optical drive types” on page 25.
Your computer may be experiencing some temporary
memory problems. Shut down and restart your
computer.
Some music CDs have copy protection software. You
may not be able to play these CDs on your computer.
Clean the disc. For more information, see “Cleaning
optical discs” on page 64.
Restart your computer, then enter the BIOS Setup utility
by pressing and holding F2 while your computer
restarts. Make sure that the IDE controllers are enabled.
Make sure that the drive is configured correctly by
following the instructions in the drive documentation.
Reinstall the device driver.
8512243.book Page 79 Monday, February 12, 2007 4:35 PM